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When you sign up to manage your American Express® merchant account with our Online Merchant Services, you can access easy-to-use account management features at any time.
It's free for merchants who accept the Card.
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Managing your account online lets you:
  • Find out how much you're getting paid whenever you need to know.
  • Manage cash flow with statements updated daily.
  • Get fast access to detailed transaction features.
  • Learn about and review new disputes quickly via e-mail alerts.
  • Save money by reducing "no reply" chargebacks.
  •  
    Get a preview of what you will see on Online Merchant Services and find out who will benefit most from each of the areas with our site tour.
     
    With the American Express Merchant Account Guide, get information on everything from printing your statement to resolving disputes online. Find answers to the questions merchants ask most by beginning with one of the sections below.
  • Life of a Transaction
  • Reconciliation & Fees
  • Keeping Records
  • Responding to Inquiries
  • First, create your American Express User ID and Password. If you already have an American Express User ID and Password, then you will need to have the following information handy: First/Last Name, Company Name, Business Zip Code, E-mail Address, Merchant Number, Bank Account ABA (routing number), and DDA (account number). Your data will be available to view 24 to 48 hours after you enroll.
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    Read the answers to what other merchants have asked about managing an account online at Your Account FAQs.