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Disputes Management
And Prevention

Disputes Management
And Prevention

Disputes Management
And Prevention

Learn everything you need to know about managing disputes, including enhancements to our policies to help reduce disputes, how the process works and tips for avoiding disputes in the first place. Plus, use our fraud prevention tools to help protect your customers and your business.

Enhanced disputes policies, fewer Chargebacks.

  • We're reducing the number of Chargebacks you see for low dollar amounts
  • We're limiting the number of times you can receive disputes for the same charge
  • We're limiting how long after a transaction Chargebacks can be issued
  • Downloadable reports can create efficiencies in day-to-day operations
Get Started
Manage your disputes now
Get Started
Manage your disputes now

Best Practices to help avoid disputes

There are a few things you can do at the time of purchase and in your back office to help prevent a dispute in the first place.

Fraud Prevention from American Express

We are committed to helping you fight fraud. As a Card-accepting merchant, you have access to a full suite of fraud mitigation solutions at no charge — and we can help you implement them at any time.

Disputes Management and Prevention Reference Guide

Use the Disputes Reference Guide to learn tips and tools to help you manage and prevent disputes, including detailed information on our disputes process, online disputes management and more.
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Login to Download the Disputes Reference Guide
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Login to Download the Disputes Reference Guide