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Being an American Express® merchant
When accepting the Card, your business is required to follow American Express policies and procedures.
Canada Merchant Operating Manual
The Merchant Operating Manual is published twice a year, in April and October. It contains everything you need to know about conducting business as an American Express merchant - from accepting Cards and managing disputes, to processing and submitting transactions.
The Merchant Operating Manual is published twice a year, in April and October. It contains everything you need to know about conducting business as an American Express merchant - from accepting Cards and managing disputes, to processing and submitting transactions.
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Get general information about our policies and procedures. This may change periodically. Please check back for updates.
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